Company Policies
Layers Studio Ltd Quality policy statement
Layers Studio Limited was established in 2015 to provide creative design, web development and software development solutions across any industry who needs our services. We are based in Newcastle upon tyne] and employ 4 people.
Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations.
We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
- regular gathering and monitoring of customer feedback
- a customer complaints procedure
- selection and performance monitoring of suppliers against set criteria
- training and development for our employees
- regular audit of our internal processes
- measurable quality objectives which reflect our business aims
- management reviews of audit results, customer feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.
This policy is posted on the Company Notice Board and can also be found in the staff handbook.
Although the Managing Director has ultimate responsibility for Quality, all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.
The policy review date is January 2020.
Environmental policy
Introduction and aim
Layers Studio is still a micro-business, in the creative and digital sector, operating from a site in Newcastle Upon Tyne. Our main products are letterhead notepaper, business cards and other associated products. We recognise that our operations result in emissions to air and water, and the generation of waste. It is our aim to comply with legislation and other requirements, continue to reduce the environmental impacts of our business and operate in an environmentally responsible manner. This policy describes how we will achieve our aim.
Responsibility
This environmental policy applies to all of our operations including management, office services, printing, delivery and procurement. Our Managing Director, James Hanson is responsible for ensuring that the policy is implemented. However, all employees have a responsibility in their area to ensure that the aims and objectives of the policy are met.
Resources
We will ensure that resources are available to enable us to achieve our objectives and targets.
Objectives
During 2019 and 2020, we aim to:
- reduce solvent consumption and the emission of volatile organic compounds
- reduce the generation of general and hazardous (special) wastes
- inform all customers and suppliers of our commitment to reducing our environmental impact
- Recycle all waste paper the company uses
Targets
To achieve our aims, we have set ourselves the following targets:
- inform all customers and suppliers about our environmental policy by January 2020 and, thereafter, all new customers and suppliers
- define good housekeeping for printer and ink use, ensure all employees receive training in good housekeeping by May 2020 and incorporate this training into the induction programme for new starters
- introduce an ink management system to reduce the amount of waste ink being disposed of by March 2020
- Recycle all Paper used in the office by October 2020
Monitoring and auditing
Progress against these objectives will be monitored through monthly management meetings.
Communication
This environmental policy is available on request. If you wish to obtain a copy or would like to discuss our progress against our objectives, please telephone +44 (0)191 917 5910.
Health & Safety Policy
Quality management/assurance
In 2020 Layers Studio looks to meet the criteria to qualify for an ISO 9001 Certification in Quality Assurance management. The policy guidelines can be downloaded below.